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What our clients think of us
Recognition from the people who matter most
Clients come first in everything we do here at Foster Denovo, and we go out of our way to make their experience with us as positive as possible. To help us stay on the right track, we regularly ask clients what they think about the support and service we provide.
When we survey clients, one of our main measures of success is our Net Promoter Score (NPS). This index determines the likelihood that clients would recommend a company, product, or service to a friend or colleague, with scores given as either a positive or negative figure.
In our most recent survey of more than 10,000 clients, our Net Promoter Score was +70.02.
For context, an NPS of +50 or more is considered excellent, while scores over +70 are ranked exceptional. So, we’re absolutely delighted with our results, which confirm that we’re giving our valued clients the very best care and consideration.
NPS
The average NPS for the financial services profession is +44, which demonstrates that we really do offer a different level of excellence. In fact, we rank higher than many of our peers and well-established household names, including:
- First Direct +66
- Nationwide +43
- NFU Mutual +37
- Hargreaves Lansdown +34
- Santander UK Banking +27
- Tesco Bank +23
Core beliefs
One of our core beliefs is that financial planning support should be easy to access, so we ask clients about this in our surveys as well. In our most recent set of results, when we asked clients how easy Foster Denovo was to do business with, 80% responded “effortless”.
From the very beginning, we’ve followed a client-centric approach because it felt like the right thing to do. Judging by the glowing feedback we receive every day from clients across the UK, it still is.
Starting your journey
If you’re ready to begin or just want to learn more about the tailored financial advice we provide, speak to our friendly team today.
Contact us 
- CustomerGauge’s 2023 financial services NPS benchmark states that the average NPS score for the financial services industry sits at +44.
- https://www.marketingweek.com/brands-excel-customer-experience-nps/
- https://customer.guru/net-promoter-score/industry/financial-services-brokerage-and-investments
- NPS® Use Case for Financial Services Companies (customergauge.com)
- First Direct NPS Score | First Direct Net Promoter Score 2022 (customergauge.com)
- Nationwide Building Society Net Promoter Score 2023 Benchmarks | Customer.guru
What our clients say
Harshit Mehta
“It was very easy to deal with our Partner at Foster Denovo during the entire remortgage process. They tried their best to get the remortgage completed in time and even helped escalate complaints we had with solicitors. I highly recommend Foster Denovo for financial and mortgage advice.”
James Hunt
“Feel very lucky to have the advice and expertise on offer, especially how much time was dedicated to our case. Having been supported through 3 applications and receiving excellent client service I would always recommend Foster Denovo.”
Alison Field, Group HR Director, Briggs Equipment
“We are always very busy and so I appreciate that we can fully outsource our pensions and benefits admin including Group Life Assurance, Group Income Protection and Private Medical Insurance to the Secondsight team. And I can’t speak highly enough of you and your team.”
John Tyszkiewicz
“Our Partner is a mortgage rock star.”
Thomas Edwards
“Process became difficult half way through so we had to sell a long time before buying the new property. Our Partners were fantastic from start to finish, kept me informed and chased all relevant parties immediately when needed. Literally faultless from my perspective.”
Sophie Whiteway
“Our Mortgage Partner was great- they touched base frequently without being overbearing during our house hunt. We waited a long time from offer acceptance to completion date and required a mortgage offer extension which was arranged without issue. My partner is self-employed so our Partner also ensured we had all the correct information and documents to gain mortgage approval. Would definitely recommend”
Ava Dennie
“The whole process from beginning to end was seamless. We were kept informed by our consultant at all times, no matter the time of day. There were areas of anxiety but our consultant dealt with it all and ensured all queries were dealt with as soon as possible. Would highly recommend.”
Karen Morris
“My Partner is extremely friendly and explains any questions I have. They fully and competently guided me through the process and I have full confidence in their knowledge and understanding.”
James Garner
“Our Partner is amazing, what a credit to any team . House would never have gone through without her. They went the extra mile every day”
Alexander Elliott
“Our Partner was fantastic, they made the whole application process stress free and was very adaptable to our quite specific requirements when finding us a mortgage that suited our needs.”
Amanda Standish
“A professional and personalised service. Worked tirelessly to find a mortgage suitable for my needs. Provided sound knowledge and advice and always following data protection procedures.”
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Foster Denovo Limited is registered in England and Wales Reg No. 05970987. Registered office: Ruxley House, 2 Hamm Moor Lane, Addlestone, Surrey, KT15 2SA. Foster Denovo Limited is authorised and regulated by the Financial Conduct Authority. FCA Reg No. 462728. You can check this by visiting the Financial Services Register on the Financial Conduct Authority’s website: http://www.fca.org.uk/. The Financial Conduct Authority does not regulate taxation and trust advice and some aspects of buy-to-let mortgages. Some of the fees we charge may be subject to VAT, but we’ll let you know in advance if this is applicable. VAT No. 904 450 842. The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK. If you click on a link and leave the Foster Denovo website, we cannot be held responsible for the content of the external website.
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